Carrier Heat Exchanger Failure

Replacement Warranty or New Furnace Trade-in Allowance

OPTION A: Enhanced Warranty Policy – 40″ Tall, Multipoise 90% Furnace Secondary Heat Exchanger Failures

PRODUCT CATEGORY: Gas Furnaces

MODELS AFFECTED

Carrier: 58SX, SXA, SXB, SXC, DX, DXA, DXC, VCA, VUA, MCA, MCB, MXA, MXB, MSA, UVB, MVP, MVB, MVC, MTA, MTB

Bryant: 320A, 321A, 340A, 340M, 345M, 350A, 350M, 351D, 352A, 352M, 355A, 355B, 355C, 355M, 398A, 398B, 399A

Payne: 490A, PG9MAA, PG9MAB

SITUATION:

Carrier is providing an enhanced warranty on the secondary or “condensing” heat exchangers for the above listed 90% high-efficiency furnace models. This bulletin announces and provides details of this new enhanced warranty coverage policy. This policy ONLY covers the failure and required replacement of a secondary or “condensing” heat exchanger and the following related parts: coupling box kits, cold spot baffle, and cell inlet and outlet panels.

The coverage period for this policy is twenty (20) years from original furnace installation date.

Contact us for further information at 1-855-567-4183

OPTION B: Carrier Trade-in-Allowance

Carrier® is pleased to announce the Gas Furnace Trade-In Allowance Program. The program offers consumers an alternative to replacing a cracked secondary heat exchanger with significant allowances on select Carrier model furnaces.

The Carrier High-efficiency Gas Furnace Trade-In-Allowance program is designed to offer homeowners an alternative to replacing only the heat exchanger under the terms of their limited lifetime heat exchanger warranty on a first generation Carrier condensing furnace, if their furnace experiences a heat exchanger failure. The Carrier high-efficiency gas furnace Trade-in-allowance program will allow homeowners an opportunity to upgrade to new Carrier Furnace at significant savings.

The 2019-20 program end date is April 30, 2020. Below is the list of eligible furnaces for the program.

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